NI SRM - Revision history

MichaelDickens: /* NI Service Request Manager (SRM) */

2026-06-26T19:03:52Z

‎NI Service Request Manager (SRM)

MichaelDickens: /* NI Service Request Manager (SRM) */ Tweak language to include schematics & other documentation

2026-06-26T18:58:55Z

‎NI Service Request Manager (SRM): Tweak language to include schematics & other documentation

NeelPandeya at 03:44, 1 January 2024

2024-01-01T03:44:52Z

NeelPandeya: /* NI Service Request Manager (SRM) */

2023-12-03T19:09:43Z

‎NI Service Request Manager (SRM)

NeelPandeya: /* NI Service Request Manager (SRM) */

2023-12-03T19:07:50Z

‎NI Service Request Manager (SRM)

NeelPandeya at 18:54, 3 December 2023

2023-12-03T18:54:34Z

NeelPandeya at 14:16, 3 December 2023

2023-12-03T14:16:35Z

NeelPandeya: Created page with "===NI Service Request Manager (SRM)=== The The The"

2023-12-03T14:16:22Z

Created page with "===NI Service Request Manager (SRM)=== The The The"

New page

===NI Service Request Manager (SRM)===

The The The

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 Starting on 1 January 2024, the primary way to obtain technical support for USRP devices will be through the NI Service Request Manager (SRM).
-Requests for USRP-related documentation such as schematics, some CAD / STP models, and V&V data/plots, will generally require a non-disclosure agreement (NDA) and the release of which will be considered per specific request and on a case-by-case basis only. We will determine whether we have any such requested documentation and, if so, whether to release it. Note that we do not have documentation on all USRPs and daughterboards, and requesting any document does not guarantee that Ettus Research / NI / Emerson will honor any such request with or without an NDA.
+Requests for USRP-related documentation -- including but not limited to schematics, some CAD / STP models, and V&V data/plots -- will generally require a non-disclosure agreement (NDA), and will be considered per specific request only and the release of which will be determined on a case-by-case basis only. Note that we do not have documentation on all USRPs and daughterboards, and requesting any document does not guarantee that Ettus Research / NI / Emerson will honor any such request with or without an NDA.
 For technical support of any type, including requests for USRP-related documentation, please use [https://www.ni.com/en/support.html the NI Technical Support Website]. From there, you can access the NI Service Request Manager and submit your service request in three steps:

@@ Line 3: / Line 3: @@
 Starting on 1 January 2024, the primary way to obtain technical support for USRP devices will be through the NI Service Request Manager (SRM).
-To obtain technical support through NI Service Request Manager (SRM), please visit [https://www.ni.com/en/support.html the NI Technical Support Website]. From there, you can access NI SRM and submit your service request in three steps:
+Requests for USRP-related documentation such as schematics, some CAD / STP models, and V&V data/plots, will generally require a non-disclosure agreement (NDA) and the release of which will be considered per specific request and on a case-by-case basis only. We will determine whether we have any such requested documentation and, if so, whether to release it. Note that we do not have documentation on all USRPs and daughterboards, and requesting any document does not guarantee that Ettus Research / NI / Emerson will honor any such request with or without an NDA.
-Step 1: Visit [https://www.ni.com/en/support.html the NI Technical Support Website], and scroll down to "Request Support", and click "Open A Service Request". You will be prompted to log in with your NI account. If you do not yet have an NI account, then you will need to create one, which includes providing valid serial number(s) for your NI/Ettus product(s). For more information about this, please visit [https://www.ni.com/en/shop/resources/creating-account.html Creating and Managing Your ni.com Account].
+For technical support of any type, including requests for USRP-related documentation, please use [https://www.ni.com/en/support.html the NI Technical Support Website]. From there, you can access the NI Service Request Manager and submit your service request in three steps:
-Step 2: Select the desired service (either "Request Technical Support" or "Repair"). To start an RMA for a USRP device, log in to NI SRM, and select "Repair".
+Step 1: Scroll down to "Request Support", and click "Open A Service Request". You will be prompted to log in with your NI account. If you do not yet have an NI account, then you ''must'' create one, which includes providing valid serial number(s) for your NI/Ettus product(s). For more information about this process visit [https://www.ni.com/en/shop/resources/creating-account.html Creating and Managing Your ni.com Account].
-Step 3: Enter your USRP model number(s) under "Supported Hardware Models", and click "Next" to proceed. Someone from the NI/Ettus technical support team will respond to your query within 24 to 48 hours (within two business days).  We are often able to respond more quickly than that, depending on our current workload and backlog, holidays, and weekends.
+Step 2: Select the desired service (either "Request Technical Support" or "Repair" [RMA]). To start an RMA for a USRP device, login to NI SRM, and select "Repair".
 For more details about how to open a service request, please visit [https://knowledge.ni.com/KnowledgeArticleDetails?id=kA03q000000x20LCAQ Open a Service Request Case Using the NI Service Request Manager (SRM)].

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 There are also paid technical support and consulting options available, which provide more in-depth and customized technical support coverage.  For more information about this, please submit a service request asking for further details.
-We will continue to actively support the SDR community through the various [https://kb.ettus.com/Mailing_Lists Mailing Lists].
+There are also several [https://kb.ettus.com/Mailing_Lists Mailing Lists] which provide a free and informative channel for getting technical support from NI / Ettus Research engineers as well as from many experts in the SDR community.
 [[Category:Technical Support]]

@@ Line 1: / Line 1: @@
 ==NI Service Request Manager (SRM)==
-Starting on 1 January 2024, the primary way to submit a technical support service request for USRP devices will be through the NI Service Request Manager (SRM).
+Starting on 1 January 2024, the primary way to obtain technical support for USRP devices will be through the NI Service Request Manager (SRM).
 To obtain technical support through NI Service Request Manager (SRM), please visit [https://www.ni.com/en/support.html the NI Technical Support Website]. From there, you can access NI SRM and submit your service request in three steps:

@@ Line 17: / Line 17: @@
 There are also paid technical support and consulting options available, which provide more in-depth and customized technical support coverage.  For more information about this, please submit a service request asking for further details.
-We will continue to support the SDR community through the various [https://kb.ettus.com/Mailing_Lists Mailing Lists].
+We will continue to actively support the SDR community through the various [https://kb.ettus.com/Mailing_Lists Mailing Lists].
 [[Category:Technical Support]]

← Older revision		Revision as of 18:54, 3 December 2023
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	==NI Service Request Manager (SRM)==		==NI Service Request Manager (SRM)==

−	The ~~The The~~	+	Starting on 1 January 2024, the primary way to submit a technical support service request for USRP devices will be through the NI Service Request Manager (SRM).
		+
		+	To obtain technical support through NI Service Request Manager (SRM), please visit [https://www.ni.com/en/support.html the NI Technical Support Website]. From there, you can access NI SRM and submit your service request in three steps:
		+
		+	Step 1: Visit [https://www.ni.com/en/support.html the NI Technical Support Website], and scroll down to "Request Support", and click "Open A Service Request". You will be prompted to log in with your NI account. If you do not yet have an NI account, then you will need to create one, which includes providing valid serial number(s) for your NI/Ettus product(s). For more information about this, please visit [https://www.ni.com/en/shop/resources/creating-account.html Creating and Managing Your ni.com Account].
		+
		+	Step 2: Select the desired service (either "Request Technical Support" or "Repair"). To start an RMA for a USRP device, log in to NI SRM, and select "Repair".
		+
		+	Step 3: Enter your USRP model number(s) under "Supported Hardware Models", and click "Next" to proceed. Someone from the NI/Ettus technical support team will respond to your query within 24 to 48 hours (within two business days). We are often able to respond more quickly than that, depending on our current workload and backlog, holidays, and weekends.
		+
		+	For more details about how to open a service request, please visit [https://knowledge.ni.com/KnowledgeArticleDetails?id=kA03q000000x20LCAQ Open a Service Request Case Using the NI Service Request Manager (SRM)].
		+
		+	The NI/Ettus USRP hardware is entitled to the NI Hardware Warranty Program, which currently includes one year of standard technical support. To learn more about this program, please visit [https://www.ni.com/en/shop/services/hardware/hardware-service-programs.html Hardware Service Programs].
		+
		+	There are also paid technical support and consulting options available, which provide more in-depth and customized technical support coverage. For more information about this, please submit a service request asking for further details.
		+
		+	We will continue to support the SDR community through the various [https://kb.ettus.com/Mailing_Lists Mailing Lists].
		+
		+	[[Category:Technical Support]]

← Older revision		Revision as of 14:16, 3 December 2023
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−	===NI Service Request Manager (SRM)===	+	==NI Service Request Manager (SRM)==

	The The The		The The The