Difference between revisions of "Email"
(Technical Support) |
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| − | email | + | Direct email-based technical support using the <code><big>support@ettus.com</big></code> email address will be disabled on 1 January 2024. |
| − | + | We are transitioning to the NI Service Request Manager (SRM) to provide direct technical support. | |
| + | |||
| + | The primary way to obtain technical support for NI/Ettus USRP hardware and software will be through [https://kb.ettus.com/NI_SRM NI SRM] starting on 1 January 2024. | ||
| + | |||
| + | We will continue to monitor and respond to emails sent to <code><big>support@ettus.com</big></code> through 31 December 2023. | ||
| + | |||
| + | To obtain technical support through NI Service Request Manager (SRM), please visit [https://www.ni.com/en/support.html the NI Technical Support Website]. From there, you can access NI SRM and submit your service request in three steps: | ||
| + | |||
| + | Step 1: Visit [https://www.ni.com/en/support.html the NI Technical Support Website], and scroll down to "Request Support", and click "Open A Service Request". You will be prompted to log in with your NI account. If you do not yet have an NI account, then you will need to create one, which includes providing valid serial number(s) for your NI/Ettus product(s). For more information about this, please visit [https://www.ni.com/en/shop/resources/creating-account.html Creating and Managing Your ni.com Account]. | ||
| + | |||
| + | Step 2: Select the desired service (either "Request Technical Support" or "Repair"). To start an RMA for a USRP device, log in to NI SRM, and select "Repair". | ||
| + | |||
| + | Step 3: Enter your USRP model number(s) under "Supported Hardware Models", and click "Next" to proceed. Someone from the NI/Ettus technical support team will respond to your query within 24 to 48 hours (within two business days). We are often able to respond more quickly than that, depending on our current workload and backlog, holidays, and weekends. | ||
| + | |||
| + | For more details about how to open a service request, please visit [https://knowledge.ni.com/KnowledgeArticleDetails?id=kA03q000000x20LCAQ Open a Service Request Case Using the NI Service Request Manager (SRM)]. | ||
| + | |||
| + | The NI/Ettus USRP hardware is entitled to the NI Hardware Warranty Program, which currently includes one year of standard technical support. To learn more about this program, please visit [https://www.ni.com/en/shop/services/hardware/hardware-service-programs.html Hardware Service Programs]. | ||
| + | |||
| + | NI also offers paid technical support agreement options, which provide more in-depth and customized technical support coverage. For more information about this, please submit a service request asking for further details. | ||
| + | |||
| + | There are also several [https://kb.ettus.com/Mailing_Lists Mailing Lists] which provide a free and informative channel for getting technical support from NI / Ettus Research engineers as well as from many experts in the SDR community. | ||
| + | |||
| + | [[Category:Technical Support]] | ||
Latest revision as of 22:44, 31 December 2023
Direct email-based technical support using the support@ettus.com email address will be disabled on 1 January 2024.
We are transitioning to the NI Service Request Manager (SRM) to provide direct technical support.
The primary way to obtain technical support for NI/Ettus USRP hardware and software will be through NI SRM starting on 1 January 2024.
We will continue to monitor and respond to emails sent to support@ettus.com through 31 December 2023.
To obtain technical support through NI Service Request Manager (SRM), please visit the NI Technical Support Website. From there, you can access NI SRM and submit your service request in three steps:
Step 1: Visit the NI Technical Support Website, and scroll down to "Request Support", and click "Open A Service Request". You will be prompted to log in with your NI account. If you do not yet have an NI account, then you will need to create one, which includes providing valid serial number(s) for your NI/Ettus product(s). For more information about this, please visit Creating and Managing Your ni.com Account.
Step 2: Select the desired service (either "Request Technical Support" or "Repair"). To start an RMA for a USRP device, log in to NI SRM, and select "Repair".
Step 3: Enter your USRP model number(s) under "Supported Hardware Models", and click "Next" to proceed. Someone from the NI/Ettus technical support team will respond to your query within 24 to 48 hours (within two business days). We are often able to respond more quickly than that, depending on our current workload and backlog, holidays, and weekends.
For more details about how to open a service request, please visit Open a Service Request Case Using the NI Service Request Manager (SRM).
The NI/Ettus USRP hardware is entitled to the NI Hardware Warranty Program, which currently includes one year of standard technical support. To learn more about this program, please visit Hardware Service Programs.
NI also offers paid technical support agreement options, which provide more in-depth and customized technical support coverage. For more information about this, please submit a service request asking for further details.
There are also several Mailing Lists which provide a free and informative channel for getting technical support from NI / Ettus Research engineers as well as from many experts in the SDR community.
